Refund Policy
At 3D AI Print, we strive to provide high-quality 3D printing services. Due to the customized nature of our services, all sales are final, and we do not offer refunds once an order has been processed. However, we are committed to ensuring your satisfaction and will address any issues as outlined below.
1. Overview
Due to the custom nature of our 3D printing services, all sales are final. However, in certain cases, we may provide a replacement or refund as detailed below.
2. Exceptions
Refunds or replacements may be considered in the following situations:
- Defective or Damaged Products: If a product is defective due to a manufacturing error, contact us within 14 days of receipt.
- Non-Receipt of Product: If you have not received your product within the estimated delivery timeframe, notify us for investigation and resolution.
3. How to Request a Refund
To request a refund under the stated exceptions, follow these steps:
- Contact Us: Email support@3daiprint.com within 14 days of receipt, including your order number and a description of the issue.
- Evaluation: Our team may request additional details or evidence, such as product photos.
- Resolution: If approved, we will offer a replacement, refund, or another suitable remedy.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Customer Errors: Mistakes in design specifications or file submissions.
- Change of Mind: Cancellations after processing or dissatisfaction due to personal preference.
5. Contact Information
For questions regarding our refund policy, contact us at:
Email: support@3daiprint.com
This refund policy is effective immediately and may be updated without notice. Please review it periodically for any changes.